Returns, Refunds and Complaints at Flowers Hertford

Our Commitment to Fresh, Beautiful Flowers in Hertford

Flowers Hertford takes great pride in delivering the freshest, most beautiful flowers to homes and businesses across Hertford and the surrounding areas. As your trusted local florist, we guarantee that every bouquet and arrangement is crafted with care and premium blooms for lasting enjoyment. We want every customer to be completely satisfied with their purchase and aim to provide a straightforward returns, refund, and complaints process should any issues arise.

Fresh Flowers Guarantee

We guarantee the freshness of our flowers for a minimum of five (5) days from delivery, provided they are cared for according to the accompanying instructions. If you feel your flowers have not met this standard for freshness, please contact us as soon as possible after receipt. We kindly ask that you keep the flowers available for collection or provide photographs to help us investigate the matter.

Damaged-on-Arrival Policy

Every order is hand-packed with the utmost care. However, in the rare event that your flowers arrive damaged or wilted, please report the issue to us within 24 hours of delivery. We recommend providing clear photographs of the affected flowers or packaging to help us help you quickly. This enables us to assess the situation and offer a prompt solution, ensuring you receive only the highest-quality blooms from your local flower experts in Hertford.

Refunds and Replacement Options

If your bouquet or floral arrangement fails to meet our fresh flower guarantee or arrives damaged, we offer the following options depending on the order circumstances and availability:

• Replacement: We will arrange for a fresh replacement delivery at the earliest convenient time for you.
• Refund: Alternatively, we can process a full or partial refund to the original payment method. The exact refund amount will be determined based on the nature and extent of the issue.

We always aim to resolve all issues swiftly and fairly to your complete satisfaction. Please note, we may require the original flowers to be returned before a refund or replacement is processed.

Complaints Process

Your experience matters to us. If you are not completely satisfied with your flowers or service, please share your feedback so we can put things right. Here is our simple complaints process:

1. Contact our team as soon as possible after delivery with details of your concern.
2. Provide your order number, a description of the issue, and any supporting evidence such as photographs.
3. We will investigate the matter thoroughly and respond within two working days with a proposed resolution.
4. If further action is necessary, we will work with you to agree on the best possible solution, including refund, replacement, or any other remedy as appropriate.

Trusted Local Hertford Florist

Flowers Hertford is proud to serve the local community, including households and businesses in Hertford and nearby areas. Our team is committed to excellence in every bouquet and interaction. Please rest assured that your satisfaction is our priority, and we are always here to help with any returns, refunds or complaints you may have.

Thank you for choosing Flowers Hertford—your local experts in fresh, quality blooms delivered with care.