Welcome to the Terms & Conditions for Flowers Hertford. These Terms & Conditions apply to all customers using our online flower delivery services in Hertford and the surrounding areas. Please read them carefully before placing an order on our website. By using our website and services, you accept and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our services.
Flowers Hertford offers an online platform for the purchase and delivery of fresh flowers and related products in Hertford, as well as neighbouring areas. Our service enables customers to choose floral arrangements, add-ons, and specify delivery dates and addresses via our website. These Terms & Conditions govern all interactions, orders, and purchases made through our online store.
2.1 Ordering Process
To order flowers or related products, customers should browse our selection, select items, and proceed to the online checkout. The ordering process requires accurate entry of delivery information, recipient details, and contact details. Once the order is placed, customers will receive an order confirmation outlining the details and payment receipt.
2.2 Acceptance of Order
All orders are subject to acceptance and availability. Receipt of the order confirmation does not constitute the acceptance of the order by Flowers Hertford. We reserve the right to decline or cancel any order without prior notice, including but not limited to unavailability of goods, pricing errors, or suspected fraudulent transactions. In such cases, any amounts paid by the customer will be refunded in full.
2.3 Delivery Areas
We offer flower delivery in Hertford and surrounding areas. Please ensure that the delivery address provided at checkout is accurate and within our service area. Incorrect or incomplete addresses may result in delivery delays or non-delivery, for which we are not liable. Customers are responsible for verifying their details before confirming the order.
3.1 Availability
All products displayed on the Flowers Hertford website are subject to availability. Seasonal factors or supply chain variations may mean that certain flowers or products become unavailable at short notice.
3.2 Substitution Policy
Should a specific flower or item in your order be unavailable, Flowers Hertford reserves the right to substitute it with a product of equal value, quality, and style. We will make reasonable efforts to maintain the overall look and theme of the selected arrangement and only make substitutions when absolutely necessary.
4.1 Accepted Payment Methods
Payment is required in full at the time of ordering. We accept a range of secure online payment methods, including credit cards, debit cards, and selected third-party payment processors as specified on our website.
4.2 Pricing
All prices on the website are stated in GBP (£) and are inclusive of VAT where applicable. Delivery fees will be calculated and displayed at checkout before payment is processed. Prices are subject to change without prior notice, but any changes will not affect orders that have already been confirmed.
4.3 Failed or Unauthorised Payments
If your payment is declined, not authorised, or reversed, your order will not be processed or delivered. We reserve the right to suspend or cancel orders pending verification of payment details or suspected fraudulent activity.
5.1 Delivery Times
Flowers Hertford strives to deliver orders within the specified time frame selected by the customer during the checkout process. Exact times may vary due to factors such as traffic, weather, or volume of orders.
5.2 Delivery to Recipients
If the recipient is not available at the time of delivery, our driver will attempt to leave flowers with a neighbour or in a safe place. A delivery card will be left to inform the recipient where to collect their order. If re-delivery is required, additional fees may apply.
5.3 Non-Delivery
While we make every effort to deliver on time, Flowers Hertford is not liable for non-delivery or delayed delivery due to circumstances beyond our control, including but not limited to incorrect addresses, recipient unavailability, and exceptional events such as adverse weather.
6.1 Amending Orders
If you wish to make changes to your order (such as address details or delivery date), please contact us as soon as possible. Amendments cannot be guaranteed and may not be possible if the order has already been prepared or dispatched.
6.2 Order Cancellations
You have the right to cancel your order up to 24 hours before the requested delivery date. Requests for cancellations received less than 24 hours before delivery may not be possible, especially if the order is already being processed. If your cancellation is accepted, a full refund will be processed via the original payment method. If the order has already been prepared or dispatched, we reserve the right to refuse the cancellation or to deduct outbound costs as necessary.
7.1 Returns Policy
Fresh flowers and perishable goods are exempt from standard UK distance selling regulations relating to returns. However, if your order arrives damaged, incomplete, or otherwise unsatisfactory, please contact us within 24 hours of receipt to discuss a resolution.
7.2 Refund Process
If a refund is warranted, it will be processed promptly to the original payment method. Please allow several business days for the funds to appear, depending on your payment provider.
7.3 Complaints
We aim to provide the highest quality of online flower delivery in Hertford. If you are dissatisfied with your order for any reason, please contact us within 24 hours of delivery. We will investigate the issue and offer a replacement, partial refund, or full refund where appropriate.
8.1 Limitation of Liability
Flowers Hertford will not be liable for any direct, indirect, incidental, or consequential damages arising from (a) the use or inability to use our service, (b) delays or failures in delivery due to factors outside our reasonable control, or (c) inaccuracies in customer-provided information. Our total liability for any claim in connection with an order shall be limited to the total amount paid for that order.
8.2 Force Majeure
We are not liable for any failure to perform, or delay in performing, any of our obligations under these Terms & Conditions that is caused by events outside our reasonable control, such as natural disasters, strikes, wars, or other unforeseen circumstances.
We are committed to protecting your privacy and personal data. All information provided during the order process is handled according to our privacy policy and in compliance with UK data protection laws. We do not sell or share customer data with third parties except as necessary to fulfil your order or as required by law.
All content on the Flowers Hertford website, including product images, designs, and text, is the intellectual property of Flowers Hertford and may not be reproduced or used without express written permission.
We reserve the right to revise these Terms & Conditions at any time. Any changes will be effective immediately upon posting to our website. Customers should review these terms periodically for any updates. Continued use of our services constitutes acceptance of the revised terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from, or related to, these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers purchasing from Flowers Hertford for delivery to addresses in Hertford and surrounding areas. By placing an order via our website, you confirm that you have read, understood, and accepted these Terms & Conditions.
If you have any questions, concerns, or require further clarity regarding these Terms & Conditions, you may contact our customer service team via the contact form provided on our website. We are committed to providing prompt and helpful assistance to all flower delivery customers in Hertford and the surrounding area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hertford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hertford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
